How Long Will It Take To Receive A Welcome Pack?
Delivery times depend on your region, country and third party postal partner circumstances.
Express deliveries can be organised at an additional charge. You will be provided with a tracking number so you are able to track the package.
Please see below for estimated delivery times.
Did you know you don’t need to wait for your welcome pack to get started? You can use your loyalty program right away with the resources sent to you in your welcome email.
Expected delivery time - Australia:
Melbourne: 3 business days
Country Victoria: 5 business days
Sydney, Canberra, Adelaide: 3 – 4 business days
Brisbane, Tasmania: 4 – 5 business days
Other capital cities: 5 – 6 business days
Expected delivery time - Air Mail/international:
UK, Ireland, France, Spain: 7 – 13 business days
US, Canada: 7 – 13 business days
New Zealand: 7 – 13 business days
Thailand, Indonesia (no Pack & Track, but registered): 7 – 13 business days
Please contact us to organise delivery through private courier for Eastern Europe (incl. Russia), the Middle East, Asia (incl. China, South Korea, Japan), South America, Mexico and Africa.
Note: all materials will be posted to the delivery address provided at registration. Please let us know as soon as possible if this is incorrect or if you would like to change this address.