Can I Track Customer Stamp And Redemption Activity?
Tracking stamp and reward activity is a great indication of exactly who your most loyal customers are and how well your loyalty program is doing.
Activity dashboard overview
Pro and Elite plan holders can monitor customer activity via their Merchant Dashboard.
Once you have logged in, you can see an overview of the most recent stamp and reward collections on one page. You can find this under ‘activity’ > ‘dashboard’.
Data filters such as the offer type (if you have multiple offers set up) and desired time period can be selected using the red buttons at the top right of the activity dashboard page.
Activity dashboard features
At the top of the dashboard overview, a graph shows your stamp collection trends over time. This is useful to see what the most popular days are for stamp collection, for example.
The stamp redemption graph is automatically set to show ‘last weeks’ stamp data. To change this, you can do so by pressing the red buttons at the top, and selecting your desired time period.
The tables underneath list the customer’s personal information as well as their stamp activity; when stamp/rewards were collected, at which location (if you have a multi-location program set up), what was redeemed and against which offer.
To show more records, use the drop-down bar where it says ‘display _ records’.
To export this data, click ‘save’ at the top right of the table of data. Data can be downloaded in CSV or Excel format.
Be mindful of GDPR and privacy laws – you must have your customers permission to use their personal data.
Having issues downloading data? See our exporting data troubleshooting guide (Flash Player).
You can also search for customer’s stamp/reward habits in more detail in the ‘customer’ tab.
Select your location and offer from the dropdown options at the top of the page and press the blue ‘select’ button to save. Your contacts will appear below.
You can sort the data in ascending/descending order using the small arrows in the table header.
This page allows you to: