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Stamp Me Support Center

Why Is My Customer Having Problems Joining My Offer?

Here are a few common troubleshooting issues if your customer is having difficulties joining your offer.

1. Their location settings are off

In order for customers to discover your offer under the ‘explore new offers’ list, they need to have their smartphone GPS settings turned on.

If their device location settings are off, the list will only show businesses around their last known location.

2. No network connection

The customer’s smartphone needs to be connected to 3G, 4G, 5G or Wi-Fi. They also need to ensure flight mode is not on.

3. Phone camera screen is dirty/cracked

If a customer is joining your offer by scanning a JoinCode and their camera screen is dirty, damaged or cracked, this can prevent clear registering of the code.

They should login to their Stamp Me app on an alternative device.

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