How Do You Prevent A Customer Fraudulently Claiming A Reward Or Stamp?
As with anything, there may be a small percentage of people who may try to take advantage of a situation.
That’s why we have various safety and precautionary measures in place to prevent the fraudulent collecting of stamps and rewards:
1. Registered personal information
The user of the loyalty program has registered their details when they signed up. That means you have access to their name, email address and their whole stamp transaction history.
This is a massive deterrent as you can easily know who they are.
You can also remove/block a customer or staff from your loyalty program by contacting us.
2. An animated reward redemption screen
In order to prevent people from taking a screen shot and sharing the reward redemption screen, we have developed an animated countdown voucher.
The voucher is time-and-date stamped and is animated with colourful party poppers. This proves to the staff that the reward is ‘live’ and not a fraudulent copy.
Make sure that staff are aware to look at the time, date and animation, and do not accept any still images or copies.
4. Time delays between stamps
Merchants are able to set up a time delay between the collection of stamps for each user.
That means someone cannot collect multiple stamps in a row in quick succession and will have to wait for the determined time period to lapse before their next stamp.
To set up a time delay, follow these instructions, or get in touch with us to set it up for you.
5. A Stamp Mate Device
A Stamp QR Code is the primary method for allocating stamps if you have face-to-face transactions with customers. However a Stamp Mate Device is available on request if you are concerned about customers taking copies of the Stamp QR code.
Some final Stamp Me security advice:
Put the Stamp Mate device/StampCode near the POS (if applicable) –
For physical stores, we always recommend placing your Stamp Mate Device or Stamp Code next to the point of sale (POS) to ensure that staff can monitor the allocation of stamps. A customer is much less likely to claim multiple times in a row if a member of staff is there.
Change your Stamp Code regularly – as an added safety measure, we can periodically change your Stamp Code for you. Please get in touch if you would like us to generate you a new Stamp Code.
Check your dashboard regularly – by periodically checking your dashboard, you will be able to determine if there are any anomalies or suspicious activity.
Do not share your dashboard login details – it is best that only a limited number of people have access to the Merchant Dashboard. This will prevent fraudulent allocation of stamps/rewards and/or access to private customer information.
Tell staff redemptions are tracked – explaining how activity is monitored to staff will surely prevent the temptation to collect stamps when they’re not meant to!