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Stamp Me Support      User Support
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User Support

  • How Do I Delete My Stamp Me Account?
  • Are My Personal Details Saved Or Shared With Any Third Parties?
  • My Phone Is Lost/Stolen, Is My Account Safe?
  • What Are The Terms And Conditions Of The Stamp Me App?
  • How Do I Download The Stamp Me App?
  • What Is An Offer?
  • How Do I Find And Join An Offer?
  • Why Can’t I See Any Offers?
  • Why Can’t I Find A Business On Stamp Me?
  • How Do I Collect A Stamp?
  • Why Can’t I Collect Stamps?
  • Why Have My Stamps Disappeared?
  • I Forgot To Get Stamped When I Made My Purchase, What Can I Do?
  • My Favourite Business Has Stopped Using Stamp Me, What Happens To My Stamps?
  • What Is The Stamp Mate™ Device And How Does It Work?
  • Do Rewards Expire?
  • Can I Give My Reward To Someone Else To Redeem?
  • I Accidentally Redeemed A Reward And Didn’t Get It, What Should I Do?
  • I’ve Forgotten Or Want To Change My Password, How Do I Reset It?
  • I Have A New Phone, Can I Still Access My Account On A Different Device?
  • Can Multiple Devices Use The Same Stamp Me Login?
  • Why Is My Stamp Card/Reward Showing In Another Location?
  • How Do I Redeem A Reward In Person?
  • How Do I Change My Stamp Me App Email Address?
  • How Do I Redeem A Reward Online?
  • Why Has My Reward Disappeared?
  • What Is The ‘Birthday Club’ And How Do I Sign Up?
  • What Is A ‘Scratch And Win’ Game And How Does It Work?
  • How Do I Turn Push Notifications On/Off?
  • What Is Stamp Me And How Does It Work?
  • Will I Receive SMS Text Messages?
  • How Do I Collect Stamps With An Android Phone?
Account Queries
How Do I Cancel My Free Trial?
How Much Does Stamp Me Cost?
How Do I Cancel My Plan And Is There A Cancellation Fee
I Have Sold My Business. What Do I Do With My Stamp Me Subscription?
How Can I Make A Payment To Stamp Me?
Additional Features
How Do I Integrate Stamp Me With Other Apps?
What Is The Birthday Club And How Do I Set It Up?
What Is Scratch & Win And How Do I Set It Up?
Data Security & Compliance
How Do You Prevent A Customer Fraudulently Claiming A Reward Or Stamp?
Is Stamp Me PCI Compliant?
What Is Your Privacy Policy?
Get Started
What Is The Welcome Email?
How Long Will It Take To Receive A Welcome Pack?
Can I Start Using The Program Straight Away?
Can I Set Up The Loyalty Program Over Multiple Locations?
Do You Offer A Free Trial?
Merchant Dashboard
How Do I Manually Apply Customer Stamps?
How Do I Remove A Customer's Stamp(s)?
What Is The Merchant Dashboard?
How Do I Edit An Offer?
What Is A Private Offer And How Do I Set It Up?
Product Overview
How Do Customers Collect Stamps?
Do I Need Wi-Fi To Set Up And Use Stamp Me?
Is Stamp Me Available In Different Languages?
Can Stamp Me Be Integrated With Other Apps?
What Kind Of Business Is Stamp Me Suitable For?
Program Set Up
Can I Make Changes To My Offer/Reward?
How Do I Integrate Stamp Me With Mailchimp?
What Are Time Delays?
How Do I Integrate Stamp Me with Shopify?
Can I Set Up Multiple Offers?
Promoting Your Loyalty Program
How Do I Get People Signed Up To My Loyalty Program?
How Can I Promote My Loyalty Program?
How Can I Promote Stamp Me On My Website?
How Can I Promote Stamp Me On Social Media?
How Can I Promote Stamp Me In-Store?
Stamp Validation Methods
How Do I Get OneStamps on My Products/Packaging?
What Is The Stamp Mate™ Device?
What Are The Technical Specifications of the Stamp Mate™ Device?
How Many Stamp Mate™ Devices Can I Have?
What Is The Difference Between A OneStamp, JoinCode And A StampCode?
Troubleshooting
Why Can’t I Download Customer Data? (Flash Player Troubleshooting)
Why Can’t My Customer Collect A Stamp?
How Do Customers Collect Stamps With An Android Phone (NFC)?
My Stamp Mate™ Device Is Lost, Stolen Or Broken - What Should I Do?
Why Is My Customer Having Problems Joining My Offer?
User Support
How Do I Find And Join An Offer?
Why Is My Stamp Card/Reward Showing In Another Location?
Why Can’t I See Any Offers?
How Do I Redeem A Reward In Person?
Why Can’t I Find A Business On Stamp Me?
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